SUPPORT
MPAK Technologies has a highly qualified support team
in place who take pride in their work so that they can
assist you with any challenges you may face with any
products you have purchased from us. To provide you with
fast, reliable service, we offer our customers a few
different options to reach our support team: email or
via our toll-free telephone number.
Email: Support@MPAKTech.com
We find that email is a quick
and easy way to communicate with our customers. To
expedite the service, we kindly ask that you provide us
with the following information:
| > |
Your company contact information
(your name, title, company name, address, phone
number, email address) |
| > |
Type of host system |
| > |
Products you purchased from MPAK,
including part and serial numbers |
| > |
A brief description of the
problem |
Upon receiving your email, a Technical Support
Analyst will respond with options to correct the
problem.
Toll-free: 888-619-RAID (7243)
Our Technical Support staff is on call to assist you
within in the U.S. from 8:00 a.m. to 5:00 p.m. (PST),
Monday through Friday, excluding major holidays
recognized by MPAK Technologies. After hours phone
support is available at 877-218-MPAK (6725).
MPAK's Mpress
Service:
Some of customers elect our Mpress
Service, which offers a full range of service options to
support your purchases. Whether you need a technical
question answered, want to return a purchase for repair,
require full 24x7 on-site support, or are interested in
Service Product Training, we have a program tailored to
meet your needs. For additional information, please
contact us at 888-619-RAID (7243).
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